Caller identity risk lookup is a service that connects directly to phone carriers and retrieves details about the subscriber line status, including name, location, active status, and line type. It also maintains reputation data to identify numbers associated with spam, risky behavior, and other abuse.

How do I know if my business is flagged?

Your customers trust your business with sensitive information such as account numbers and passwords. This information can be stolen by fraudsters and used to access your customer’s accounts or steal their personal information.

To protect your customers’ caller identity risk lookup, develop a healthy skepticism when receiving unsolicited calls. Never share any information over the phone, especially if it is requested by an unknown number, and always verify the caller’s identity independently through multiple methods before sharing.

You can prevent your business numbers from appearing in Caller ID spoofing apps by not registering them. However, you may still get a spam warning from call blocking apps if your customers report a high amount of unwanted calls or have an existing negative feedback history with your company.

Regardless of how you register your business, it is important to monitor answer rates to see if your business is being negatively affected by false positives or a sudden drop in answer rates. It is also helpful to check with your customers if they’re seeing your business in caller ID spoofing apps and ask them to unregister their number. Additionally, Norton 360 Deluxe’s built-in Privacy Monitor scans common people search sites and data broker lists to help you remove your personal information if it is listed online.